Refund & Cancellation Policy

Last updated: October 1, 2026

This policy applies to purchases of Zume Editor, a product of SMOLT STAGE, K.K. ("we", "us"). Payments are processed by our authorized reseller and Merchant of Record, Paddle.

14-day money-back guarantee

No reason is required. Once your refund is approved it is issued to your original payment method by Paddle; the time it takes to appear depends on your bank or card issuer (typically a few business days).

How to request a refund

1. Email support@smolt-stage.com within 14 days of your purchase.
2. Include the email address used at checkout and, if available, your Paddle order or receipt number.
3. We will confirm and process your full refund through Paddle.

You may also reply to the purchase receipt email sent by Paddle, which contains a link to manage your order.

Cancelling your subscription

Zume Editor is an annual subscription. You can cancel at any time:

• Cancelling stops future renewals. Your subscription remains active until the end of the period you have already paid for.
• After the paid period ends, the subscription is not renewed and you will not be charged again.
• To cancel, use the management link in your Paddle receipt email, or contact support@smolt-stage.com and we will cancel it for you.

A cancellation outside the 14-day window stops future billing but is not itself a refund of the current period. If you believe your situation warrants an exception, contact us — we review reasonable requests in good faith.

Renewals

Before each annual renewal, Paddle sends a reminder to your email. If you do not wish to renew, cancel before the renewal date using the steps above.

Free trial

Zume Editor offers a 30-day free trial, so you can evaluate every feature before you pay. The trial requires no payment and no refund.

Contact

Questions about refunds or cancellations? Email support@smolt-stage.com. We aim to reply within two business days.